Relationship Manager
Charlotte NC Full Time Wednesday, July 14, 2021

Let's start by telling you about Pinnacle: First, the leadership is phenomenal and very empowering promoting wonderful career opportunities with upward mobility. For over 24 years, Pinnacle Group has been helping clients solve their most difficult talent and technology problems. Pinnacle Group is a full minority- and woman-owned company which continues to rank as one of the top-performing firms in the industry according to numerous industry associations and national business publications.


More Information about Pinnacle Group


Basic Function of Position: This is a mid to senior-level account management position responsible for managing Pinnacle’s day-to-day relationship with an account.  The RM will serve as a liaison between the client contacts and the Client Fulfillment team.   Focus includes ensuring proper communication, support, and compliance for the client, Pre-ID/Payrollers and account management.  Internally, this individual will report to the Director of Payrolling and work with the Client Fulfillment team, as well as various Pinnacle departments (HR, Onboarding, Timesheets, etc.) on a weekly basis.

Major Duties and Responsibilities:    

              Serves as the point of contact for client contacts & Client Fulfillment team throughout full life cycle of payrolled workers

              Establish, maintain, optimize, and grow relationships with client owners, client business units, and its managers

              Gather and provide intelligence on client and upcoming and current Pre-ID/Payrolling positions

              Receive & qualify payroller requirements

              Gather and analyze data, propose suggestions to Client and internal teams

              Updates necessary systems as needed – Effective system utilization is a requirement

              Informing other Pinnacle departments that impact account success, e.g. Onboarding, HR, Legal, of relevant account information

              Assisting with the creation and presentation of Quarterly Business Reviews

              Assisting with contract compliance efforts

              Acting as an escalation point and liaison with the client if issues arise with candidates/consultants

              Always be available to client management to provide guidance - e.g. Onboarding, HR, Legal, Account Process, Contract guidance, etc.

              Provide up-to-the minute account information, performance feedback, annual review tracking, and prepare reports for Director & Client

              Additional client outreach for various tasks (invoicing errors, tenure mgmt., terminations, etc.)


              Strong phone and in-person presence; professional demeanor and appearance Excellent written/verbal communication skills & strong organizational skills

              Self-motivated; productive without supervision

              Ability to handle sensitive and confidential information 

              Ability to think outside the box and independently make decisions based on current knowledge base & in the company’s best interest

              Strong knowledge in employment law, including independent contractors/freelance workers

              Proficient/advance knowledge with MS Office Suite, including Word, PowerPoint, Excel, and Outlook

              Experience with applicant tracking systems and VMS tools is required

              2-5 years of prior staffing or IT account management experience

              High school Diploma required; Bachelor’s degree (business, human resources, or engineering-related field) preferred

              Willingness to travel to client sites or other remote locations


Location: Based in Charlotte, NC office