Program Specialist
Richmond VA Full Time Wednesday, September 1, 2021

Let's start by telling you about PinnacleFirst, the leadership is phenomenal and very empowering promoting wonderful career opportunities with upward mobility. For over 24 years, Pinnacle Group has been helping clients solve their most difficult talent and technology problems. Pinnacle Group is a full minority- and woman-owned company which continues to rank as one of the top-performing firms in the industry according to numerous industry associations and national business publications. We are known for "Putting People First".

More Information:

Do you love people? Making a positive difference? We do! And we have a very high-profile utility customer that we absolutely love to take care of! They need to bring in their incredibly reliable and critical essential workers when the times get tough, and we are honored to work with them. Our tenured friends in the field are VIPs in our eyes, and we are seeking someone that will enjoy talking with them, working with them, and supporting their needs. It is very important to understand what they do, and why they do it. This will help you provide an outstanding level of service to them. Are you intrigued? Then read on...

If you can answer yes to most, if not all of these questions, then we want to talk with you. Are you a self-starter who can work independently? A fast learner? Do you enjoy a fast-paced environment, so you don't become bored? Do you love dealing with lots of details? Are you able to exercise good judgment? Are you able to manage ambiguity while exercising the ability to prioritize deliverables? Do you enjoy solving problems and coming up with solutions? Do you enjoy engaging in critical thinking? If you have answered yes to these and also possess excellent communication skills both verbally and in writing, then we want to hear from you.

The function of the Program Specialist role is to effectively manage the full life cycle of requests, communicating with a variety of professionals at all levels within both Pinnacle and the client’s organization. The Program Specialist role requires a “can do” attitude focusing on process, meeting operational goals with a customer service emphasis.

The major duties and responsibilities of this role involve Request Management, Project Management, Client Management, Relationship Management, Customer Service, Technology, Audit & Compliance, and some other duties and client-specific functions as needed or assigned. The Request Management involves training, assisting, and facilitating the requisition life cycle with client managers and suppliers. Project Management of special projects as necessary, i.e. large hiring initiatives, VMS tool clean up, and assisting with supplier rationalization processes. You will build, grow, maintain, and leverage relationships with hiring managers, stakeholders, supplier partners, and internal resources to ensure overall program success as part of your Relationship Management duties. Within the Customer Services arena, you will maintain a service-focused mentality that delivers an excellent experience to client hiring managers, stakeholders, internal Pinnacle partners, and suppliers. The Technology tools we use require extensive use within our MSP tool, ex. Fieldglass, Beeline, ERP, Excel, Word, and PowerPoint. Training new client managers and suppliers as needed on VMS tools if applicable. You will also ensure proper documentation is being submitted by suppliers in a timely manner, working closely with suppliers and client managers to ensure program needs (ex. timecards and Pos) are being submitted and approved on time for SLA/KPI purposes, as part of your Audit & Compliance duties.


·         Bachelor’s degree or equivalent work experience, preferably in a business-related field

·         Experience with recruiting required (MSP environment & industry certifications are desirable)

·         Prior client-facing experience in a demanding/high touch client environment

·         Demonstrated ability to communicate complex concepts, along with good presentation skills

Location: Downtown Richmond, VA